Privacy Policy

Effective Date: March 1, 2026

Welcome to Casino 21. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casino21.com and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: Name, date of birth, gender.
Contact Data: Email address, postal address, telephone numbers.
Account Data: Username, password, account preferences.
Financial Data: Payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information in the following ways:

Directly from you when you register an account, fill in forms, make deposits, or communicate with us.
Automatically through your use of our website via cookies and similar technologies.
From third parties such as payment providers, identity verification services, and regulatory bodies.

3. Use of Your Information

We use your personal data to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Process your transactions and manage your account.
Communicate with you, including sending service-related messages and marketing communications (where you have consented).
Improve and personalize your experience on our website.
Detect, prevent, and address fraud and other illegal activities.
Comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a contract: To provide you with our services.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To operate and improve our business, prevent fraud, and ensure security.
Consent: For marketing communications and other optional services where you have provided explicit consent.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who assist us in operating our business, such as IT services, customer support, and marketing.
Affiliate partners and marketing agencies where you have consented to receive marketing communications.

We ensure that any third parties we share your data with are obligated to protect your information and only use it for the purposes we specify.

6. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have certain rights under UK data protection law, including:

The right to access your personal data.
The right to correct inaccurate or incomplete data.
The right to request erasure of your data in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. For detailed information, please see our Cookie Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated version will be posted on our website with the effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Casino 21 Data Protection Officer
Email: [email protected]
Address: 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

Thank you for trusting Casino 21 with your personal data.