Responsible Gambling
At Casino 21, we are committed to providing a safe and responsible gaming environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a responsible manner.
Our Commitment
Casino 21 is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all UK gambling laws and regulations. We are dedicated to promoting responsible gambling practices and protecting vulnerable players, including minors.
Gambling Responsibly
Gambling should always be viewed as a form of entertainment, not as a way to make money or solve financial problems. Here are some guidelines to help you gamble responsibly:
- Set a budget before you start playing and stick to it
- Never gamble with money you cannot afford to lose
- Set time limits for your gaming sessions
- Take regular breaks from gambling
- Don't chase your losses
- Never gamble when you're upset, depressed, or under the influence of alcohol or drugs
- Keep gambling in perspective – it's just one form of entertainment among many
Player Protection Tools
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue playing until the limit resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you need to take a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive promotional materials.
Signs of Problem Gambling
Problem gambling can affect anyone. Here are some warning signs to watch for:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or negative emotions
- Lying about your gambling activities
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or irritable when not gambling
- Unsuccessful attempts to cut down or stop gambling
Getting Help
If you're concerned about your gambling or that of someone you know, help is available. Contact these organizations for free, confidential support:
- GamCare: Call 0808 8020 133 or visit www.gamcare.org.uk
- Gamblers Anonymous: Visit www.gamblersanonymous.org.uk
- BeGambleAware: Visit www.begambleaware.org
- Gordon Moody Association: Call 01384 241292 or visit www.gordonmoody.org.uk
GAMSTOP
GAMSTOP is a free service that allows you to self-exclude from all online gambling sites licensed in Great Britain. If you choose to self-exclude through GAMSTOP, you will be prevented from using your account with us and all other participating operators. To register with GAMSTOP, visit www.gamstop.co.uk.
Underage Gambling
It is illegal for anyone under the age of 18 to gamble. We use advanced age verification systems to prevent underage gambling. If you suspect that a minor has accessed our services, please contact us immediately at [email protected].
Contact Us
If you have any concerns about responsible gambling or need assistance with our player protection tools, please contact our Customer Support team:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Phone: 0800 123 4567 (UK toll-free)
Third-Party Support
We work closely with leading responsible gambling organizations to ensure we maintain the highest standards of player protection. Our responsible gambling policies are regularly reviewed and updated in accordance with industry best practices and regulatory requirements.
Last updated: March 15, 2026
Remember: When the fun stops, stop.
